Privacy Policy

Privacy Statement

On February 20, 2019, the wording of this policy was changed to change Google Adwords to Google Ads to reflect the new name for this service.

On May 15, 2018, several changes to this policy were made.  Separate sections for changes to the privacy policy and subjects of the European Economic Area were added. The personalized ads section was updated to include links to the privacy policies of our partners and the terms use section was modified. 

This privacy policy applies to all services offered by Cockatoo Creations, including those offered at, and may be modified at any time with or without prior notice; please review the privacy policy changes section for details about notification of any future changes.

If you are a subject of the European Economic Area (“EEA”) or Switzerland, please see the European Union section.

What information do we collect?

When you place an order, we may collect your name, address, phone number, e-mail address, and payment information to facilitate the processing and shipment of your order as well as communications including, but not limited to, tracking information regarding the same. If you are sending a gift, we may also collect the same information about the recipient to whom we are sending the order. We may also obtain geo-location information.

When registering on our website, we may collect similar information to allow you to create an account, shop, create a wish list and/or estimate shipping costs which are based in part upon the address to which we are sending the item.

When subscribing to our newsletter, we may also collect information about personal preferences, geo-location, and other similar information to customize your newsletter to your interests.

How do we use your information?

We use your information to facilitate payment processing and the shipment of your order.

We want your visit to our website to be as meaningful as possible, so we use your information to personalize your visit, including but not limited to, links to recently viewed items so you can quickly return to these items. We do this site customization through the use of cookies and geo-location services.

We may use your information to contact you regarding your order, product availability and quality, tracking information for your shipment, and other customer service requests.

For those who opt-in to our e-mail newsletter, we may send you periodic e-mails and special offers. Any information provided as a newsletter subscriber will be used to customize your newsletter which may include content and frequency. You may opt-out of these e-mails at any time using the "update your preferences" and/or "unsubscribe from this list" links contained in our newsletters or by sending an e-mail requesting the same. 

How do we protect your information?

We use a variety of security measures to protect your information consistent with current industry standards. Your personal information is contained behind secured networks. We grant limited access to your information as dictated by employee job function and level; all personnel are required to maintain the confidentality of your information. All sensitive and credit card information is transmitted using Secure Socket Layers (SSL) technology.

Do we use "cookies"?

Yes, we use cookies to capture and remember certain information, such as the items in your shopping cart. These small files are stored on your computer. We use these files to customize your browsing experience including, but not limited to, links to recently viewed items. We also use these cookies to obtain aggregate information, such as browser preferences, which allows us to improve user experience in the future.

Your browser settings can impact cookies--depending on the browser you are using, you can have it warn you about cookies or refuse to accept them. Turning off cookies will limit the functionality of this website, however you may still browse our offerings online and place an order by phone.

Do we use personalized ads?

We may participate in advertising programs with outside marketing agencies including, but not limited to, Google Ads, Google Analytics, Bing, and Facebook. These marketing partners may use your personal information for the purposes of serving ads or retargeting based on your interests. These companies may use cookies or other tracking and data collection methods to serve personal ads. We cannot access or control the methods used by such companies and, as such, accept no responsibility for their privacy policies.

To learn more about their services, and to opt-out of their tracking, please visit the following resources:


Do we share your information?

We love birds and absolutely despise spam--probably more than you do.  Which means that your e-mail address and other personal information is very safe with us! We do not trade, sell, or share any information that we receive from you (except as necessary in the normal course of operations).

To enable shipping your order, your name and address must be shared with our warehouses and carriers such as FedEx and USPS.  We use only those who have promised to treat your personal information with the respect you deserve.  Tracking info may be provided by e-mail notification through such carriers to give you with the best possible service.

We may also release your information when requested by law enforcement officials, to enforce our policies, or to protect our or others' rights, property, or safety.

What about links to other sites?

Our website may contain links to other websites which are governened by the privacy policies of those websites. We accept no liability for the transfer of click-through data or any personal information you choose to provide to these websites.

Can children use our website?

We do not knowingly sell to children under the age of 13, nor do we knowingly collect any personal information from them. We will gladly remove any personal information that your child has provided to us--simply send a message to us using the link provided under the Contact Us tab and include the e-mail address your child used to register on our website.

What about the product reviews?

The reviews shown on this website were provided about specific products by customers on this, our other websites, or via e-mail and may incude Amazon and eBay reviews. Reviewers are not required to provide their name or city. Reviews must not contain profanity, must provide information about the product and/or transaction, and cannot link to external websites. No compensation has been provided in exchange for the comments placed on our website. Statements have not been verified or otherwise validated.

Users in the EEA and Switzerland

If you are a subject of the EEA or Switzerland, the following information applies with respect to personal data collected through your use of our website.

Purposes of processing and legal basis for processing: We process personal data consistent with our disclosures in this privacy policy. We process personal data on the following legal bases: (1) with your consent; (2) as necessary to perform our agreement to provide our websites and services related to our websites; and (3) as necessary for our legitimate interests in providing the website, products, and services related to the website where those interests do not override your fundamental rights and freedoms related to data privacy.

Transfers: Personal data we collect may be transferred to, and stored and processed in, the United States or any other country in which we our affiliates, processors, or shipping carriers maintain facilities. We will ensure that transfers of personal data to a third country or an international organization are subject to appropriate safeguards.

Individual Rights: If you are a resident of the EEA or Switzerland, we respect your rights according to Chapter 3 of the EU General Data Protection Regulation. In order to verify your identity, we may require you to provide us with personal information prior to accessing any records containing information about you. Please contact us using the contact information provided on this website.

Changes to this Privacy Policy

We may change this privacy policy and our data collection and management practices. We reserve the right to update changes to this privacy policy and to our practices in collecting and handling personal information. If we make material changes, we will post a notice at this website and indicate at the top of this statement when it was most recently updated.

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

We make products and services available for purchase on this website. If you order any products or services, you hereby represent and warrant that you are 18 years old or older. You need a valid credit card (except to the extent we permit purchases with gift cards, promotional or discount codes, or similar forms of payment) or PayPal account, with full authority to use it, to submit an order for products or services through the Sites. You hereby represent and warrant that you will not use any credit card or other form of payment unless you have all necessary legal authorization to do so. You may be asked to supply certain information relevant to your transaction including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. By submitting such information, you grant to us the right to provide such information to third parties for purposes of facilitating the completion of transactions initiated by you or on your behalf to purchase products or services from our website. You understand that we will not be liable in the event that others acting with or without your permission use your credit card to make purchases on this site. Certain products that you purchase and/or download on or through our website may be subject to additional terms and conditions presented to you at the time of such purchase or download.