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Updated 10/6/22 to remove Blue Dot and Silver Dot information, fix gramatical errors, and include information about UPS shipping.
Updated 5/13/22 to include clarification about insurance.

At BirdSuncatchers.com by Cockatoo Creations, we have researched all options to determine the best reliability and value for your shipping needs. We use real-time shipping quotes from our selected shipping companies to determine shipping costs. Shipping options for your purchase may vary due to destination as well as the size and weight of your selections. In rare cases, we may substitute carriers to give you the best possible service.

Shipping Time -- There are two components to how fast you will receive your order--shipping time and handling time. Most orders process within 24 hours and will ship the next business day. Please note that there may be a different handling time for items shipping from different locations. Each item on our website has a colored dot which corresponds to the warehouse or manufacturer.

Insurance -- USPS Priority Mail comes with insurance against loss or damage up to $50. USPS First Class mail does not include insurance. When selecting First Class mail, you, the buyer, understand that BirdSuncatchers.com is not responsible for loss or damage once the package leaves our facility.

We can ship to virtually any physical address in the United States!Purple DotPurple Dot items can also ship to other destinations around the world. For international orders, it is the responsibility of the recipient to obtain any necessary import permits and pay any duties.

Please also note that the shipping rates for the items we sell are weight and volume-based. In most cases, you can add an additional item or two without impacting shipping costs.

For large orders, direct signature may be required. Orders of $250 or larger must ship to the address on your credit card statement. We regret any inconvenience this may cause.


Purple DotDaily Shipping from our Main Warehouse - Purple Dot Items

The vast majority of our items are available from our Main Warehouse in North Carolina. The Main Warehouse typically processes shipments within one business day.

Our Main Warehouse is open 6 days a week, Monday through Saturday. We have daily Postal pick-ups Monday through Saturday, UPS pick-ups Monday through Friday, and FedEx pick-ups Tuesday and Friday.

Occasionally, we have periods of high volume and it may not be possible to fill all orders during these timeframes. We process all orders in the order in which they were received and do everything possible to meet our shipping goals.

We will post any anticipated delays, including closings for inventory or other business activities, on our blog.


Shipping from our Satellite Warehouses

Some items are stored only in our satellite warehouses. These items are designated as such in the 'Availability' section of each product's page. Additionally, these items have SKUs that begin with a letter. Located beneath the product picture, you will find a 'dot' of a color other than purple. Please note that if you select a destination country to which these warehouses do not ship, we will need to ship your order to the Main Warehouse prior to packing; there are additional fees for this service. Unless otherwise noted, our satellite warehouses ship Monday through Friday.


Gold DotGold Dot Items - These bird gifts have SKUs that begin with GCD and ship from our East Warehouse in Missouri. These items are available only in the USA. Their turn-around time is typically 2-5 business days.

Forest DotForest Dot Items - These bird-themed gift items have SKUs that begin with CDN and ship from the manufacturer in Delaware. These items are available only in the USA. Their turn-around time is typically 2-3 business days.

Green DotGreen Dot Items - These bird-themed gift items have SKUs that begin with MSP and ship from our Vinemont Warehouse in Alabama. These items are available only in the USA. Their turn-around time is typically 2-3 business days.

Pink DotPink Dot Items - These gift items have SKUs that begin with IWG and ship from our South Warehouse in Missouri. These items are available only in the USA. Their turn-around time is typically 1-2 business days.

Yellow Dot Yellow Dot Items - These stained glass gift items have SKUs that begin with MWI and ship from the manufacturer in Michigan. These items are available only in the USA. Their turn-around time is typically 1-3 business days.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or our carriers only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping carriers, government-regulated staff-reductions, or product availability.

BirdSuncatchers.com is Going Green!

Yes, to help save the environment in which our beloved birds reside, BirdSuncatchers.com believes in reduce, reuse, and recycle! Whenever possible, we are reusing the boxes and packing materials that are shipped to us. Those that cannot be reused are recycled. All of the 'peanuts' we purchase are made with recycled materials. We encourage you to consider reusing and recycling when disposing of the packing materials you receive from us.

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